Finding new ways to engage and retain customers is a huge part of an independent businesses success. Across the board, customers are becoming harder and more expensive to reach. In fact, data shows that only 9% of digital ads are viewed for more than a second. Advantages of loyalty programs include attracting customers back to your business without spending lots of time and money acquiring new customers.
Loyalty programs help you identify your most loyal customers, focus your marketing efforts on them and increase their lifetime value. And, with ecommerce market growing by 13% every year a loyalty program can help you differentiate yourself from the competition. Most importantly, a loyalty program shows your customers that you value them as individuals, rather than just another number.